Frequently Asked Questions

TenderOne is not a premix or post-mix system. The machine doses each ingredient individually, directly into the glass. Recipes are easily adjusted to your liking, giving you complete control over taste, quality and consistency, without waste.

With TenderOne you make cocktails, mocktails, spritzes and other mixed drinks. The machine is flexibly adjustable and suitable for different beverage concepts within the hospitality industry.

A cocktail is prepared in about 10 seconds. This ensures speed behind the bar, consistent quality, and less waiting time, even during peak times.

With 16 ingredients, dozens of cocktail variations can be set up. The exact number depends on the recipes and ingredient combinations chosen.

The price depends on the type of machine and the options chosen. During a demonstration we will map out your situation and give an appropriate proposal.

Payback time varies by location, but in practice is often between a few months and one year, depending on volume and cocktail price.

TenderOne machines are designed for intensive hospitality use. With proper maintenance and service, they are reliable and stable in daily use.

Yes. Recipes are fully adjustable and customizable. You determine the ingredients and proportions yourself so that the cocktail menu matches your concept and taste preferences.

No. You can rely on our recipes, as well as completely freely program your own signature cocktails (mocktails, spritzes, lemonades, etc).

Yes. TenderOne guides you from A to Z in putting together your cocktail menu. Our team advises on recipes, composition and possibilities so that the menu fits your concept and working method. The back office is available Monday through Friday between 09:00 and 17:00.

Yes. Recipes are easily changed, making it easy to respond to seasons, trends or temporary specials within your hospitality concept.

Yes. Because each ingredient is dosed separately, cocktails are always consistent in taste and quality, no matter who is behind the bar.

Yes. The TenderOne machine can make both cocktails and mocktails. This allows you to easily offer a wider assortment without additional operations behind the bar.

In many cases it does. Thanks to its modular design and pipes that can be extended up to 20 meters, the installation is flexible. Components can be placed in different places in the company, such as in the basement, on a floor or at the back of the warehouse. During a demonstration, we will look together at which set-up best suits your situation.

The space required depends on the type of machine and the arrangement chosen. A tap column built into the bar requires about 25 cm of free space, although we recommend 50 × 50 cm for sufficient working space.

Ingredients are placed under the bar or elsewhere. Juices and prosecco are placed in a refrigerator. Other ingredients can be set up via hoses up to about 20 meters away, such as in a warehouse or on another floor.

Feel free to contact us to look together at a smart and practical solution for your location.

Yes, upon delivery after installation, we provide training. All recipes are programmed in, including on-screen instructions and photos. Most employees learn the basics in about 10 minutes and then can prepare cocktails independently.

The machine is designed for simple and quick maintenance. Only the fruit juice pipes are put on water overnight and reconnected so that there is water in these pipes.

When starting up the machine, you flush the water out of all pipes at the touch of a button and they are automatically refilled with fruit juice.

Clean the tap column as you do the rest of your bar. Briefly brush the beverage outlets with a toothbrush and a little lukewarm water. This ensures hygiene and quality without complicated procedures.

👉 Watch the video on the How it works page, which explains step by step how to use and clean the device.
Prefer to watch on YouTube? The videos can also be found on our YouTube-channel.

When you purchase drinks through TenderOne, the purchase price averages around €1.50 per cocktail. This depends on the recipe and the chosen ingredients. During advice or demonstration we will be happy to make this concrete for your situation.

Beverages and ingredients are available through Cocktail Unlimited, our specialized webshop for TenderOne users. In addition, selected products are also available through Bidfood. This way you have one trusted assortment that is fully customized for the machine.

Yes. Through Cocktail Unlimited, we supply a complete assortment: drinks, juices, syrups, dried fruit, glassware, shake cups and other supplies. So you have everything you need to serve cocktails efficiently with the TenderOne machine.

No, it is not mandatory. It is possible to work with your own drinks, provided they are suitable for the machine. In practice, many customers choose Cocktail Unlimited because of its convenience, alignment with the machine and consistent quality.

Because ingredients, machine and recipes are perfectly matched. This ensures predictable costs, consistent quality and minimal waste, with no extra figuring out for the bar team.

Yes. TenderOne is used daily in various hospitality businesses, such as hotels, restaurants and cafes. The machine helps business owners work faster, deliver consistent quality and reduce pressure on bar staff.

Yes. During a demonstration, we show how other hospitality companies use the TenderOne machine in practice. In addition, we regularly share customer experiences and applications through our website and other channels.

Yes. During a demonstration, we will show the machine in operation and discuss how TenderOne can be used within your company and bar concept.

👉 Schedule an appointment right away.